Client Privacy Notice

1. Introduction

This privacy notice allows us to provide certain information to you to allow you to understand what personal data we may collect, hold and use. We are committed to processing personal data in accordance with our obligations under relevant data protection legislation.

Parent Health Hub Ltd is the data controller and will be referred to as “we”, “us” or “our” in this privacy notice.

We provide training, information and guidance to assist parents with their health and wellbeing and to equip them with tools and techniques which will support the whole family unit’s wellbeing.

If you have any questions about how we handle your personal data or this privacy notice, please contact us at hello@parenthealthhub.co.uk. If you use our website or social media you should also read our website and social media policy (available at www.parenthealthhub.co.uk) as the website and social media privacy policy provides further details on how we process your data on those platforms.

1. Definitions

Personal data: Personal data means any information from which you can identify an individual for example name, address, gender, date of birth.

Special category data:This includes information about your race or ethnicity, religious or philosophical beliefs, information relating to your sex life or sexual orientation, political opinions, trade union memberships, genetic or biometric information, information relating to your health and/or information relating to a criminal record or alleged criminal activity.

Controller: A data controller is an organisation or person who determines how and why your personal data will be processed (used).

Processor: A data processor is an organisation or person which processes personal data on behalf of the controller.

1. Who do we collect information on

We may collect information on people who:

• are a customer or client or potential customer or client;
• are a supplier or other third party who supplies goods or services to us;
• are an intermediary, referred or other third party partner (or have the potential to be);
• visit our website or social media platforms;
• submit any enquiry or email via a link on our website or post any comments or interact with us on social media;
• ask to be added to our newsletter, marketing mailing list or who wish to receive other updates and correspondence from us;
• access any of our services or pay for any of our products through or website or social media platforms; and/or
• wish to apply for a job.

1. What information do we collect about you

We may collect and/or process the following data about you:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, age, gender and geographical location.
• Contact Data includes postal address, email address, and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details or services we have provided to you.
• Marketing and Communication Data includes your preference in receiving marketing from us and our third parties and your communication preferences.
• Employment Data includes your employers name, address, job title and work Contact Data.

We do not routinely collect any special category data about you. We may have access to special category data where you are a client to whom we provide occupational therapy sessions or deliver 1:1 coaching and you disclose special category data to us.

If you create an account (membership or subscription) and provide us your explicit consent we will securely store your data. That way we can ensure you are securely backed up.

If you provide us with personal data in relation to your children (being someone under the age of 13), you agree that by providing this information to us, you provide your explicit consent to our collection and use of the information as described in this privacy notice.

1. If you fail to provide personal information to us

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you, and in this case, we may be unable to provide you with the services.

Should you decide not to provide certain optional data to us, we may not be able to optimise our services to you and you may not be able to make full use of our services.

1. Third party services

We use Mollie to process any payments. Mollie is a service provider which accepts any online payments from you and has its own privacy policy which we recommend that you read before you make any payment. This is so that you can understand how your personal data will be handled by Mollie.

We also use Mailchimp for our marketing mailing list. If you sign up to receive our newsletter or marketing materials, your personal data will subject to Mailchimp’s privacy policy and your personal data may be stored outside the EEA.

1. Who do we collect information from

We collect information directly from you but we may also receive information from your employer or other third parties where they refer you to our services.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

1. Purpose of collecting and processing your personal data

We will use your personal data to provide you with the services that you have purchased, and to provide you with support and administration in connection with these services.

If you sign up to our email, we may provide you with details of services that we think will be of interest to you.

If you provide us with details of your personal data, we may process this for recruitment purposes.

1. Legal basis for processing your data

We will only use your personal data when the law allows us to.

Our legal grounds for processing your data are: (i) to fulfil a contract; (ii) for legal and regulatory compliance; or (iv) our legitimate business interests, in providing you with services that you request and/or informing you of future services and products which you may be interested in.

We may also rely on your consent solely for marketing purposes.

We do not typically process special category data, and we would ask that you do not provide this information through our website or social media platforms. But in the event you do disclose special category data, the legal basis for us processing this will be your providing us with explicit consent or the fact the processing is necessary to comply with a legal obligation or for the purposes of legal proceedings.

1. Disclosure of your personal data

We will only disclose your personal data in the following circumstances:

• if we have your permission to do so;
• there is a duty to disclose;
• there is a duty of care to disclose
• it is required by law;
• to verify the information that you have provided;
• to enforce the terms of this privacy notice or any other agreement/contract with us;
• to protect the rights, property or safety of the company, employees, clients or other third parties, and
• for prospective buyers if buying or selling business assets.

If we have any safeguarding or safety concerns, we may disclose your personal data to doctors or the police without requiring your consent.

1. International transfer of your data

If any of your data is transferred outside of the European Economic Area (EEA) we will ensure that it is done so in accordance with the Data Protection (Jersey) Law which may include putting in place model clauses or binding corporate rules or equivalent (as defined in the data protection legislation).

1. Data retention

The data we collect from you will only be retained for as long as is necessary for the purpose the information is used for. This will include the purposes of satisfying local Jersey laws, regulation, contractual obligations and your expectations.

For more details please contact us.

1. Rights of data subjects

Data subjects who have data held by us have certain rights regarding their personal data. These rights are set out below.

• The right to request access
  • You have the right to access your personal data held about you on request.
• The right of correction
  • You have the right to have errors in your personal data be corrected.
• The right to erasure
  • You have the right to ask for your personal data to be deleted on request.
• The right to restriction of processing
  • You have the right to restrict the use of your personal data for any specific type of processing.
• You can suspend the processing of your personal data where:
  • you want us to establish the data’s accuracy;
  • our use of the data is unlawful but you do not want us to erase it;
  • you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • The right to object to processing
• You have the right to object to the processing of your personal data for the purpose of:
  • legitimate interests;
  • direct marketing purposes;
  • a task to be carried out in the public interest;
  • the exercise of official authority vested in you.
  • Withdrawing consent

We don’t typically rely on consent as a lawful basis for processing your data but where we do you have the right to withdraw your consent.

1. Providing personal data of another party

If you provide the personal data of another third party, you should warrant that you have that party’s consent and that you have provided them with a copy of this privacy notice.

1. Changes to this privacy notice

We keep this privacy notice under review and any updates will appear on our website so please check the page regularly.

1. Complaints

If you have a complaint we would appreciate the opportunity to deal with your concerns and would ask that you please raise it with us in the first instance.

If you are unsatisfied with our response, you can contact the Jersey Office of The Information Commissioner at enquiries@jerseyoic.org or +44 (0) 1534 716350.