Website & Social Privacy Notice

1. Introduction

This privacy notice allows us to provide certain information to you to allow you to understand what personal data we may collect, hold and use. We are committed to processing personal data in accordance with our obligations under relevant data protection legislation.

Parent Health Hub Ltd is the data controller and will be referred to as “we”, “us” or “our” in this privacy notice.

We provide training, information and guidance to assist parents with their health and wellbeing and to equip them with tools and techniques which will support the whole family unit’s wellbeing.

This privacy notice provides you with details of how Parent Health Hub Ltd collects and processes your personal data when you use our website (www.parenthealthhub.co.uk) or social media platforms (for example LinkedIn, Instagram, Facebook).

If you click on any links in our website or social media platforms which take you to a third-party website, then that third party will become the data controller and that third party’s privacy notice will apply.

If you have any questions about how we handle your personal data or this privacy notice, please contact us at hello@parenthealthhub.co.uk.

1. Definitions

• Personal data
  • Personal data means any information from which you can identify an individual for example name, address, gender, date of birth.
• Special category data
  • This includes information about your race or ethnicity, religious or philosophical beliefs, information relating to your sex life or sexual orientation, political opinions, trade union memberships, genetic or biometric information, information relating to your health and/or information relating to a criminal record or alleged criminal activity.
• Controller
  • A data controller is a person who determines the purposes and means of the processing of personal data.
• Processor
  • A data processor means a person which processes personal data on behalf of the controller.

1. Who do we collect information on

We may collect information on people who:

• visit our website or social media platforms;
• submit any enquiry or email via a link on our website or post any comments or interact with us on social media;
• ask to be added to our newsletter, marketing mailing list or who wish to receive other updates and correspondence from us;
• access any of our services or pay for any of our products through or website or social media platforms; and/or
• wish to apply for a job.

1. What information do we collect about you

We may collect and/or process the following data about you:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, age, gender and geographical location.
• Contact Data includes postal address, email address, and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details or services we have provided to you.
• Marketing and Communication Data includes your preference in receiving marketing from us and our third parties and your communication preferences.
• Employment Data includes your employers name, address, job title and work Contact Data.

We do not routinely collect any special category data about you.

1. Cookies

“Cookies” are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it) that enables our website to recognize your browser and capture and remember certain information.

For instance, we use cookies to –

• help us remember and process the items in your shopping cart;
• help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services;
• help us compile aggregate data about website traffic and interaction so that we can offer a better experience; and
• keep track of advertisements.

We may also use trusted third party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser’s (e.g. Internet Explorer) settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled and some of our services may not function properly.

1. If you fail to provide personal information to us

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you, and in this case, we may be unable to provide you with the services.

Should you decide not to provide certain optional data to us, we may not be able to optimise our services to you and you may not be able to make full use of our services.

1. Third party links

Our website or social media platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

1. Third party services

We use Mollie to process any payments. Mollie is a service provider which accepts any online payments from you and has its own privacy policy which we recommend that you read before you make any payment. This is so that you can understand how your personal data will be handled by Mollie.

We also use Mailchimp for our marketing mailing list. If you sign up to receive our newsletter or marketing materials, your personal data will subject to Mailchimp’s privacy policy and your personal data may be stored outside the EEA.

1. Who do we collect information from

We collect information directly from you but we may also receive information from your employer or other third parties where they refer you to our services.

1. Purpose of collecting and processing your personal data

We will use your personal data to provide you with the services that you have purchased, and to provide you with support and administration in connection with these services.

If you sign up to our marketing list, we may provide you with details of services that we think will be of interest to you.

If you provide us your personal data, we may process this for recruitment purposes.

If you provide us with your personal details when you contact us we will use that information to deal with your request.

1. Legal basis for processing your data

We will only use your personal data when the law allows us to.

Our legal grounds for processing your data are: (i) to fulfil a contract; (ii) for legal and regulatory compliance; or (iv) our legitimate business interests, in providing you with services that you request and/or informing you of future services and products which you may be interested in.

Our legitimate interest includes but is not limited to:

• providing our services to you;
• replying to communications you have sent to us;
• properly maintaining our website and deliver relevant content and advertisements;
• understanding the effectiveness of our marketing;
• using such data to send other marketing communications to you.

We may also rely on your consent solely for marketing purposes.

We do not typically process special category data, and we would ask that you do not provide this information through our website or social media platforms.

1. Disclosure of your personal data

We will only disclose your personal data in the following circumstances:

• if we have your permission to do so;
• there is a duty to disclose;
• it is required by law;
• to verify the information that you have provided;
• to enforce the terms of this privacy notice or any other agreement/contract with us;
• to protect the rights, property or safety of the company, employees, clients or other third parties; and
• for prospective buyers if buying or selling business assets.

If we have any safeguarding or safety concerns, we may disclose your personal data to doctors or the police without requiring your consent.

1. International transfer of your data

If any of your data is transferred outside of the European Economic Area (EEA) we will ensure that it is done so in accordance with the Data Protection (Jersey) Law which may include putting in place model clauses or binding corporate rules or equivalent (as defined in the data protection legislation).

1. Data retention

The data we collect from you will only be retained for as long as is necessary for the purpose the information is used for. This will include the purposes of satisfying local Jersey laws, regulation, contractual obligations and your expectations.

For more details please contact us.

1. Rights of data subjects

Data subjects who have data held by us have certain rights regarding their personal data. These rights are set out below.

• The right to request access
  • You have the right to request a copy of the personal data we hold about you.
• The right of correction
  • You have the right to have any inaccurate data in your personal data corrected.
• The right to erasure
  • You have the right to ask for your personal data to be deleted.
• The right to restriction of processing
  • You have the right to restrict the use of your personal data for any specific type of processing.
  • You can suspend the processing of your personal data where:
    • you want us to establish the data’s accuracy;
    • our use of the data is unlawful but you do not want us to erase it;
    • you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• The right to object to processing
  • You have the right to object to the processing of your personal data for the purpose of:
    • legitimate interests;
    • direct marketing purposes;
    • a task to be carried out in the public interest;
    • the exercise of official authority vested in you.
    • Withdrawing consent

We don’t typically rely on consent as a lawful basis for processing your data but where we do you have the right to withdraw your consent.

1. Providing personal data of another party

If you provide the personal data of another third party, you should warrant that you have that party’s consent and that you have provided them with a copy of this privacy notice.

1. Changes to this privacy notice

We keep this privacy notice under review and any updates will appear on our website so please check the page regularly.

1. Complaints

If you have a complaint we would appreciate the opportunity to deal with your concerns and would ask that you please raise it with us in the first instance.

If you are unsatisfied with our response, you can contact the Jersey Office of The Information Commissioner at enquiries@jerseyoic.org or +44 (0) 1534 716350.