Terms of business

AGREEMENT

These terms of business (the “Terms”) are produced for the benefit of customers or clients of Parent Health Hub Limited and are the terms on which the Services (as defined in clause 3 below) may be made available to you from time to time.

By clicking “register” to use the Online Courses or using any Service you agree unconditionally to be bound by these Terms. If you do not agree to any of these Terms, then please do not register or use the Online Courses and/or any Service. These Terms will take precedence over any third-party terms and conditions.

These Terms were last updated on 31 August 2023 and they replace and supersede all other terms of business in relation to any Service previously in force. You will receive confirmation the Services you have purchased in the form of a supplemental agreement which should be read in conjunction with these Terms.

ABOUT US

Parent Health Hub provides training, information, and guidance to assist parents with their health and wellbeing and to equip them with tools and techniques which will support the whole family’s wellbeing.

The Services are provided by The Parent Health Hub Ltd, a company registered in Jersey with registration number 145358 ("we"/"us"/"our").

We may from time to time employ occupational therapists or other health professionals to curate content for, or to provide the Services. Save where we expressly agree to offer OT Services (as defined in clause 3.6 below) the Services are intended for guidance purposes only and the Services shall not constitute medical or professional advice of any kind.

If you have any feedback, questions or complaints about any Service or any requests for technical support please contact us at hello@parenthealthhub.co.uk.

THE SERVICES

We currently offer the following services:

course content through our website (“Online Courses”);

group workshops delivered in person or online via video conferencing (“Group Workshops”); and

one-to-one guidance and training consultations (“1:1 Training”),

each a “Service” and together, the “Services”.

In providing our Services, you will have access to course materials which may include but is not limited to materials which accompany the videos, podcasts, workshops and training sessions such as toolkits and hand-outs in electronic or hard-copy form (“Course Materials”).

Each Service can be provided to individual parents, corporations, educational or care organisations (e.g. nurseries and schools) and charities (“Customers”). Customers can choose to select one or more of our Services.

We may from time to time develop new services and those services will be subject to these Terms unless otherwise agreed in writing. A list of our current modules and toolkits with a full description of each Service is available on request.

We reserve the right to modify or withdraw any of the Services, including but not limited to updating, adding to, enhancing, modifying, removing or altering any features of the Online Courses and/or Group Workshops at any time.

In certain circumstances we may also offer one-to-one consultations with a trained Occupational Therapist which will constitute professional occupational therapy services (“OT Services”). OT Services will be subject to separate terms and conditions.

USE OF THE SERVICES

To use and access our Online Courses you will be required to register and set up an online account via our website: www.parenthealthhub.co.uk (the “Website”). You must be aged 18 years or over to use any of our Services. You will be required to provide your name, email address and a password. You will also be directed to our third-party payment provider to process payment. Your personal information will be processed in accordance with our Privacy Notice (available on our Website) or the privacy notice of our third-party payment provider (as appropriate).

When we receive your registration details, we will send you an email with details of your subscription. Your use of the Online Courses will be deemed to have started when we send this confirmatory email which will contain supplementary agreement referred to in clause 1.3. We reserve the right to refuse to allow any user to register for the Online Courses for any reason. You agree that once we have sent you this confirmatory email you will not be able to cancel your subscription to the Online Courses other than in accordance with clause 6 below.

Your password and username are for your sole use and you may not share your account with any other person. You are responsible for maintaining the confidentiality of your password and username and are responsible for all activities that are carried out on your account. You agree to notify us immediately by email at: hello@parenthealthhub.co.uk if you become aware of or suspect any unauthorised use of your password or username.

You can access your account and update any personal details at any time on the Website.

If you purchase Group Workshops or 1:1 Training, we will provide you with a confirmation email or letter which shall confirm the terms of our engagement, and which, together with these Terms, shall create a binding contract.

CHARGES AND PAYMENT

The charge payable for our Services will be set out on the Website and you subscribe for the Service or in the confirmatory email we will send to you when we confirm your order and may be varied by us from time to time on reasonable notice to you.

Charges for the Service will be payable by you in advance. Your first payment shall be debited on the date of your registration from your bank account or charged to your payment card using the account details you supplied.

Access is provided to our Services for one year. After this period is up, your licence will not automatically renew and you can then decide to re-purchase the Service or not.

Charges for our Services are exclusive of GST (or other sales taxes) and will be charged in addition, if applicable. If your payment card processor or bank imposes handling charges (as provided for in their terms of use) we may add such charges to the total charge you pay for the Service. By providing us with your payment card details you are specifying the country of issue as your country of residence for tax purposes.

We will make every effort to ensure that our charges appear correctly on the Website, however, we will not be obliged to honour prices that are the result of obvious errors or mistakes.

CANCELLATION AND TERMINATION

Subject to clause 6.2 you may cancel any Service within 7 working days from the date you register for Online Services or the date we confirm your order (in accordance with clause 4.2).

If you have accessed the Online Courses or attended any Group Workshops or 1:1 Training or started to use any other Service, you will no longer have any right to cancel and you will be liable for all outstanding charges for such duration as has been agreed between us.

If you are unable to attend a Group Workshop or 1:1 Training, we may, in our sole discretion and, subject to availability, agree to rebook you onto another Group Workshop or 1:1 Training at no additional cost.

If you breach any of these Terms, we may immediately suspend your account and your access to our Website and/or the Online Course.

If we reasonably believe that you have breached these Terms we may cancel your access completely.

If you breach clause 8 or clause 10.4, we shall terminate these Terms with you with immediate effect.

If we cancel your use of our Services under this clause 6, such cancellation shall be immediate and without notice or refund. This shall not limit our right to take any other actions against you that we consider appropriate to defend our rights or those of any other person.

ACCESS TO THE WEBSITE, ONLINE COURSES OR GROUP WORKSHOPS

Subject to these Terms, you will have access to the Online Courses on any authorised device e.g. desktop and laptop computers, tablets and mobile phones provided that such device meets the minimum system requirements referred to in Schedule 1.

It is your responsibility to pay for all costs and expenses (including, but not limited to, all telephone call or line charges, mobile, data, subscription, or other charges or internet service provider access or subscription charges) that you may incur connecting to the internet in order to use the Website and/or the Online Courses or other Services.

We may need to fix bugs, install updates and carry out general diagnosis and maintenance to the Website and/or Online Courses from time to time. This may mean that the Website and/or Online Courses are unavailable while this work is carried out. We will use reasonable endeavours to minimise any downtime.

You acknowledge that the availability of the Website and/or the Online Courses may be affected by network, ISP, electronic or other communication problems or failures and that we are not responsible for the unavailability of the Website or Online Courses due to any such congestion, problem or failure.

We do not guarantee that the Website and/or the Online Courses are virus free and we strongly recommend that you install virus protection software on the device you use to access our Services.

Please contact us at hello@parenthealthhub.co.uk should you have any problems accessing your account, the Website or the Online Courses.

LIMITED LICENCE

Subject to the terms of the type of access provided, we grant users a non-exclusive, non-transferable, revocable, limited licence to view, and use the content contained in the Online Courses and Course Materials only for the purpose of completing the Online Courses for your personal, non-commercial use.

You are not permitted to:

copy, modify, re-publish, sub-licence, sell, use or distribute any of the Course Materials;

use the Course Materials in any other course or training;

record (via any medium) the Online Courses;

remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the content.

You may not use any content available in any other manner or for any other purpose without our prior written permission.

PROTECTION OF OUR INTELLECTUAL PROPERTY AND CONFIDENTIALITY PROVISIONS

The Website, the Online Courses and the Course Materials and any speeches the trainers give during any of the Online Courses, Group Courses or 1:1 Training are, and remain, our intellectual property. This includes where content has been adapted or customised for you. All rights to, title to, and interest in the Website and the Services including look and feel, the designs, trademarks, service marks, and trade names are our property, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

If you submit any content through our Website or through our social media platforms, you grant us an irrevocable, perpetual, worldwide and royalty-free licence to use, compile, display, publish, publicly perform, reproduce, distribute, broadcast, lease, adapt, modify and promote such content in any manner of form, which licence will survive termination of any contractual arrangement between us.

We shall both keep the confidential information confidential. Confidential information means information provided by us to you, or vice versa, in any form about the business or affairs of the company including, without limitation the Course Materials or about any other matters relating to the business, finances, Customers, employees or suppliers, which may come to the other party’s knowledge, and which is not in the public domain.

YOUR OBLIGATIONS AND WARRANTIES

You confirm that:

you are aged 18 years or over at the time you register for any Service, and are fully able and competent to enter into these Terms, and abide by and comply with these Terms;

all information and details provided by you to us are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your account details on the Website;

you will comply with the restrictions on your use of the Website and any Service as set out in these Terms.

You agree to compensate us against the reasonable costs we incur in defending claims or legal proceedings brought against us by any other person as a result of your breach of these Terms (and that may include money we pay to them to settle claims).

If we take legal action against you for any breach of these Terms and a court makes an award in our favour, you will be responsible for all costs allowable by the courts.

You agree that you will not:

use the Website and/or any Service in any way that may lead to the encouragement, procurement or carrying out of any criminal activity or for any other unlawful purpose;

use the Website and/or any Service in any way that interrupts, damages, impairs or renders the Website or any Service less effective;

use the Website and/or any Service for any purpose other than your personal use;

use the Website and/or any Service to transmit or otherwise disseminate any content which is defamatory, obscene, in breach of copyright, vulgar or indecent or which may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals:

use the Website and/or any Service to advertise or promote a third party or your own products or services, including (but not limited to) by way of the distribution of 'spam' email;

transfer files that contain viruses, trojans or other harmful or malicious programs and/or software;

share access with others, access or attempt to access the accounts of other users or to penetrate or tamper with or attempt to penetrate or tamper with the Website and/or Service;

reverse engineer, decompile (apart from where necessary for the purposes of interoperability), modify, copy or make backups of any of the software used in the provision of the Website and/or any Service, or attempt to do any of the foregoing.

OUR LEGAL OBLIGATIONS AND LIMITS ON LIABILITY

Our total liability to you for any loss or damage arising out of or in connection with these Terms shall be limited to the total amount paid from you to us in the calendar month preceding the relevant incident.

If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, which means that they could be contemplated by you and us.

Nothing in these Terms shall limit or exclude any liability which cannot lawfully be limited or excluded.

We make no guarantee that the Website or the Service will be provided uninterrupted.

Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that the information on the Website itself will be free from errors or omissions.

Access to the Website and/or any Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control (as described in paragraph 11.7.3).

We do not accept any liability for any losses, damage, costs or other liabilities incurred by you or for any loss of data from your computer system that results from:

your negligence;

your breach of these Terms; or

anything which is beyond our reasonable control which prevents us from fulfilling our obligations under these Terms and includes, but is not limited to, fire, flood, storm, riot, industrial action, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

GENERAL

We will have access to your personal data and you should read our Website and social media privacy notice and/or our client privacy notice (as applicable), copies of which can be located at www.parenthealthhub.co.uk.

We will comply with any applicable law or binding court order requiring or directing us to disclose the identity of and/or to locate anyone for the prevention or detection of crime or the apprehension or prosecution of offenders. There may be other circumstances in which we may be required by law to disclose information about you or your use of the Website and/or any Service. We may also be required to disclose information you share if we have a safeguarding concern.

We may reference or provide links to third parties on our Website or when providing the Services. You acknowledge and agree that any such reference or link is provided for your convenience only. We are not responsible for any third-party content and we shall not be liable to you in respect of any loss or damage which you may suffer as a result of any interaction you have with any third party.

We periodically review our Terms and we may make changes at any time. If we do, we will publish the new Terms on our Website. Your continued use of the Website and/or Online Courses shall confirm your acceptance.

Any Service provided by us to you under these Terms are personal to you and you may not assign your rights or obligations under these Terms. We may transfer our rights or obligations or sub-contract our obligations under these Terms at our discretion.

These Terms shall be governed by and construed in accordance with the laws of Jersey and you hereby irrevocably submit to the exclusive jurisdiction of the Jersey courts in connection with these Terms.

Schedule 1

Technical or System Requirements

1. To be able to successfully access the Website and/or to use the Services you will require access to the internet and a reliable internet connection.

2. It is your responsibility to ensure that you are able to comply with any technical or system requirements that must be met for you to be able successfully to access the Website and/or the Online Course. We accept no responsibility for any lack of functionality or failure of the Website or Online Course that is due to your equipment (including, but not limited to, your computer, internet connection, operating system or settings and software) not meeting the technical or system requirements.

You accept that you may need certain permissions (including, but not limited to notifications on your mobile device) in order for the Website and Online Course to function as designed by us, and that if you do not provide these permissions, your use, access and functionality may be limited, restricted, or denied.

We may, in our sole discretion, from time to time, amend the technical or system requirements required to access the Website or access and receive the Online Courses. It is your responsibility to ensure that the device you use fulfils any minimum technical requirements set out on the Website or in these Terms.

Where we provide virtual Group Courses, we will use third party applications such as Microsoft Teams or Zoom. The technical or systems requirements for these applications will be set by the third-party provider and are not within our control. It is your responsibility to ensure that you can access the relevant software.